My weekly Frequent Flyer column was done and dusted until the incident with United Airlines happened on Sunday April 9, and my editor requested a comment.
There was global outrage over the video of a United Airlines customer being dragged out of his seat screaming and being left injured and bloody at the Philadelphia International Airport.
The actions of the airline’s security were described as “unfathomable,” “barbaric,” “inhumane,” “inexplicable,” and some other unprintable words.
During a networking session at the end of a recent travel workshop, it occurred to me just how many misconceptions people have about air travel.
Someone commented that the current US administration was more pro-Kenya than the previous Obama administration because of the upgrade of Jomo Kenyatta International Airport to Category One status.
The month of March as if by co-ordinated conspiracy has seen a number of policy changes in air travel in the region and abroad.
While justified in some respects, these changes affecting air travelers brought to mind two things; one being the conditioning theory of learning by Russian physiologist Ivan Pavlov and the other being the old-time adage of the boy who cried wolf for his amusement.
Like every industry in the past decade, travel has experienced radical changes. And they almost always affect travellers.
The latest, though seemingly unrelated — specifically pertaining to baggage rules and handling procedures — are certainly bound to have an impact on how the region’s frequent flyers plan for their travels.