Much of today’s e-commerce is dependent upon mobile apps as a way of ensuring transactions and customer engagement.
Travel and leisure services and leisure providers know that providing their customers with responsive user-friendly platforms is now key to delivering a seamless customer engagement experience.
The ambition of airlines is to make shopping services as widely available on smartphones as on a website. According to leading industry studies on the subject, by 2017, around 75% of airlines will have achieved this. In the not so far off future, most airlines and airports will use mobile technology to boost sales, increase customer interaction and engagement, manage disruptions, thereby personalizing the traveller experience.
The future of the travel, leisure and entertainment industry is in offering real-time personalization on mobile rather than on websites.
Working with our subsidiary eMobiAir we have developed a wide range of mobile solutions for the travel and service industry all aimed at increasing the quality of customer travel experience through applications that encourage continuous engagement between customers and service providers.
Read more on eMobiAir CRM smartphone solutions